Support
If something's wrong, broken, or confusing — tell us. Nestdose is small and we care about getting it right.
Reminders aren't firing
Reminders depend on three iOS settings. If any one is off, you'll miss doses:
- Notifications allowed: Settings → Notifications → Nestdose → Allow Notifications is ON, with Banners and Sounds enabled.
- Focus doesn't silence Nestdose: Settings → Focus → [your active Focus] → Apps → add Nestdose to the Allowed Notifications list so Sleep / Do Not Disturb doesn't swallow a dose reminder.
- Background App Refresh: Settings → General → Background App Refresh → Nestdose is ON. Nestdose uses this to top up the next 14 days of scheduled reminders.
If all three are correct and reminders still aren't firing, email us with your iPhone model and iOS version.
I missed a dose and the Watch didn't buzz
On the Watch, open Nestdose at least once after installing to let it register for background delivery. After that, your Watch mirrors the phone's schedule — if a reminder fires on the phone and the Watch is on your wrist, you'll feel it.
Family can't see my schedule
- You must have a Family plan subscription — the person taking medications uses the free tier, but family members need their own subscription (or you can share one via Family Sharing).
- The person sharing the circle must send the invite link from inside the app. Tapping that link on the family member's iPhone (signed into a different iCloud) opens Nestdose and asks them to join.
- CloudKit needs a few minutes to sync the first time. If the circle is empty after accepting, give it 10 minutes, then force-quit and relaunch.
I bought the Family plan but it isn't active
From inside Nestdose, open the paywall again and tap Restore. iOS re-queries StoreKit and reactivates your purchase.
If that doesn't work, make sure you're signed into the same Apple ID you used to buy it. Settings → App Store → Apple Account should match.
How to delete all my Nestdose data
Because Nestdose has no server and your data lives in your own iCloud:
- Delete the app from your iPhone, iPad, and Apple Watch.
- Purge the CloudKit container: Settings → [your name] → iCloud → Manage Account Storage → Nestdose → Delete Data.
After those two steps every medication, dose, schedule, visit note, and shared circle is gone. There is nothing on our side to delete separately — we never had a copy.
Cancel my subscription
Open Nestdose → Settings → Connections → Plan. If you have an active Family plan, tapping Plan opens Apple's Manage Subscriptions sheet where you can cancel. Alternatively, Settings (iOS) → [your name] → Subscriptions → Nestdose Family → Cancel.
Cancellation takes effect at the end of your current billing period. You keep access until then.
Refund request
Refunds for subscriptions are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Nestdose transaction, and request a refund directly. Apple decides.
Can Nestdose check for drug interactions / allergies / dosing errors?
No. Nestdose is a reminder and record-keeper. It does not provide medical guidance of any kind. Those decisions belong to your prescriber and pharmacist.
Still stuck?
Email adhikaribipin@gmail.com. Include your iPhone model, iOS version, Nestdose build number (Settings → About), and a description of what happened. We read everything.